Free Tool · No signup
UX test script. Built to find friction.
Intro, warm-up, tasks, follow-up, SUS. Customize the tasks and run a proper moderated session in 45 minutes.
Customize
Your script
1. Intro (5 min)
- • Thank you for joining. This is a usability session — we're testing the product, not you.
- • I'll ask you to do a few tasks. Please think aloud — narrate what you're seeing, what you expect, what surprises you.
- • There are no right answers. If you get stuck, that's data for us. Ready?
2. Warm-up (5 min)
- • What's your current setup for [problem the product solves]?
- • What's the most frustrating part of that workflow?
- • When was the last time you tried a new tool in this space? What made you stick or churn?
3. Tasks (25-40 min)
- • Task 1: Sign up and connect your website
- • Task 2: Find the most engaged anonymous company from this week
- • Task 3: Create a sales alert for any visitor matching your ICP
4. Follow-up (10 min)
- • What surprised you?
- • What felt confusing or harder than expected?
- • What would you tell a colleague about this product in one sentence?
- • On a scale of 1-10, how likely would you be to recommend this to a peer? Why?
5. SUS questionnaire (optional)
- • I think I would use this system frequently.
- • I found the system unnecessarily complex.
- • I thought the system was easy to use.
- • I think I would need technical support to use this system.
- • I felt very confident using the system.
- • (All on 1-5 Likert. Score formula in System Usability Scale references.)
How it works.
5 users find 80% of usability issues. Run 5, fix the top friction, run 5 more. Stop when sessions stop surprising you.
FAQ.
What is a usability test?+
A moderated session where a real user attempts tasks in your product while you observe. Goal: find friction, confusion and dead-ends — not validate that your design is good.
How many users per round?+
5 users uncover 80% of usability issues (Nielsen). Run 5-7 per round; iterate; run another 5. Stop when sessions stop revealing new issues.
How long should a session run?+
45-60 minutes max. 5 min intro, 5 min warm-up, 25-40 min tasks, 10 min follow-up. Anything longer and participants drift; observations get unreliable.
Moderated vs unmoderated testing?+
Moderated for exploratory research (why a user got stuck). Unmoderated (Maze, UserTesting) for scaled validation once you know what to measure. Use both — they answer different questions.
Should I tell users it's not a test of them?+
Yes — every session. Anxiety distorts behaviour. Open with: 'We're testing the product, not you. If something doesn't work, that's our problem to fix.'